Q: What is your Minimum Order Quantity (MOQ) for Ho Chi Minh City clients?
We offer flexible order quantities with no absolute minimum constraints. You can order single-unit physical prototypes or small batch samples (10–50 units) for retail testing. For optimal freight cost per unit, production orders starting from 500 to 1,000 units provide the best wholesale economy of scale.
Q: How do your boxes protect fine jewelry against Saigon’s high humidity?
We utilize dense 1200+ GSM greyboard treated with moisture-barrier lamination films (matte, gloss, or soft-touch). This seals the paper fibers from absorbing ambient air humidity. Furthermore, our adhesives are formulation-grade synthetic resins that will not delaminate or foster mold growth in humid tropical environments.
Q: What are the lead times for production and delivery to Ho Chi Minh City?
Production takes 8 to 10 business days following proof approval. Express air shipping to Tan Son Nhat Airport takes 3 to 5 business days. Sea freight shipping directly to Cat Lai Port typically takes 7 to 12 days depending on vessel schedules, offering a highly economical choice for bulk packaging orders.
Q: Are die setup or plate charges billed separately?
No. All dieline setup fees, structural CAD preparation, and printing plate costs are fully integrated into our initial itemized quote. There are zero surprise fees or hidden setup surcharges at final checkout.
Q: Can I customize the interior insert foam to fit specific ring or necklace dielines?
Absolutely. We manufacture custom die-cut inserts using high-density EVA foam, PU foam, velvet-wrapped cardstock, or eco-friendly molded pulp. Simply supply your product dimension blueprints or physical samples, and we will engineer precise retention slots.
Q: Do you provide pre-production samples prior to mass manufacturing?
Yes. We provide digital 3D PDF proofs within 24 hours. Physical pre-production samples (fully printed with custom foil stamping and dieline inserts) can be produced and shipped to your office in HCMC within 3 to 5 business days for final approval.
Q: What artwork file formats are required for custom logo printing?
We prefer vector artwork files in Adobe Illustrator (.AI), PDF, or EPS format with all fonts outlined and colors designated in CMYK or Pantone (PMS) spot color codes. If you only have a raster image or basic sketch, our design team can vectorize it for free.
Q: Can you assist with import customs clearance in Vietnam?
Yes. We provide comprehensive export documentation—including Commercial Invoices, Packing Lists, Bills of Lading, and Certificates of Origin (Form E/D where applicable)—to ensure smooth custom clearance through Vietnam Customs at Cat Lai Port or Tan Son Nhat Airport.